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Frequently Asked Questions

We have a large variety of vehicles including Luxury Sedans, Luxury SUV's, Sprinters, stretch limos, mini buses, mini coaches, and full size charter (coach) buses.
We are available on the road, in the office, and online 24/7. You can contact us anytime to make a reservation or to speak with one of our representatives.
Our cancellation policies can be found here
We've got a delegated page for the airport directions, you can access the page here
Yes we do! We offer this service at both DFW and Dallas Love Field airports at different rates. This service allows the chauffeur to meet the passenger inside at baggage claim with a sign with their name on it. For an international flight, the chauffeur would meet outside of the customs exit. For Sedans/SUVs, this service would be an additional $15. On our larger units, because they won't fit in the parking garages, this would be $90.
You can make a reservation anytime using our online reservation system, via phone at 214-256-6725, or via email at
Yes, when the chauffeur is on the way to you and when they arrive you will receive an automated text message with their name, number, make, model, and license plate of the vehicle. You can also request to have that information sent to you earlier via email if you would prefer.
Our limos come with complimentary ice, bottled water, champagne flutes, glassware, cups, and premium napkins. They do also have panels for complete control of music and lighting, and an auxiliary cord is provided as well.
Yes, you can! You can bring any beverages or snacks you would like in the vehicle, and you can even have us purchase it for you ahead of time. We do have a strict NO UNDERAGE DRINKING policy, and if our chauffeur sees it or smells it they can terminate the ride.
Industry standard is usually 15%-20%. For your convenience, we add on our suggested amount to all reservations. This recommended gratuity may be increased, decreased, or eliminated entirely at your discretion.
When booking the reservation you will have to put a credit/debit card on file, which is usually the preferred method of payment. We do also accept cash and checks, cash must be collected before loading the vehicle and checks must be received at least 4 business days prior to the event.
We provide service nationwide making your booking and billing needs so much simpler as you only deal with one company! Whether you are flying into LGA or LAX, we have you covered with the same great service you are accustomed to receiving.
Absolutely! All our regulated chauffeurs are drug tested upon hire and randomly tested as well. We also pull annual motor vehicle records. We have a zero-tolerance policy for intoxicating substances.This is in addition to our rigorous in-class and on the road testing before a chauffeur ever picks up a passenger!
We have access to vehicles that are equipped to handle individuals with mobility challenges.
In the event that you have an issue with us, please first give us a call 24/7, talk to a live person, and let us resolve any problem you may have. If you are still not satisfied, you can report complaints to the City of Dallas at 3-1-1.
What makes Prime Limo stand out is our 24/7 customer service availability, our professionally trained and licensed chauffeurs, our competitive rates, and our up to date fleet that is constantly expanding. Our customer service is beyond compare, and our chauffeurs are always ready to give you the best trips possible with a smile!
Prime Limo offers competitive SUV and Sedan prices, and we are potentially willing to price match. If you receive a lower price from one of our competitors, please contact Prime Limo's reservations team. We will be happy to review the offer and, for approved comparable providers, match that price to ensure you receive the best value.
Due to the high demand for our stretch limos on Saturday evenings, we limit point-to-point limo reservations to be completed by 3 pm and back in our general area so we can prepare our vehicle and get ready for the next reservation.
Yes, we do. We can do a birthday package for an additional $200 (red carpet, balloons, champagne)
We currently do not have any promotions or discounts.
Yes, all the features listed are accurate.
Yes, we have an in house detailing staff that clean, sanitize, and prep all vehicles daily.
Yes, all electrical equipment is operational.
Yes, they are dressed in standard chauffeur attire (black slacks, white dress shirt, tie, and company vest)
The limos and limo Sprinters come stocked with bottled water, glassware, cups, napkins, and ice. The buses are stocked with bottled water
The rates we provide include all fees. There would only be extra fees if you use more than the scheduled time.
If you use extra time, we would charge at the quoted rate. There would not be a surcharge.
Our 24/7 office line, that is staff with in-house agents, is 214-256-6725.
Once you book your reservation, we will send you a 1 page contract to e-sign. Once that is completed, we will charge a 20% non-refundable deposit. The remainder is charged the day before your event.
The 20% deposit is non-refundable and non-transferrable. Any cancellations within 7 days of your scheduled event will result in a full charge of the remaining balance.
Yes, we carry a $1,000,000 commercial policy and a $5,000,000 policy on our buses.
Every vehicle we have is company owned. We have our own custom plates on each vehicle as well.
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